TO QUALIFY FOR A RETURN:
- Products must be in brand new, unworn condition.
- Original manufacturer's packaging and contents must be returned and in the same condition as received.
- Please do not attach shipping labels directly to the manufacturer's packaging. You may reuse your Austin's Shoes shipping box/poly mailer or any plain, unmarked cardboard box to ship your return.
- All tags, labels and stickers must remain attached to the product.
Austin's Shoes reserves the right to refuse a refund or exchange if merchandise received does not meet the above criteria.
- All shipping charges are non-refundable.
- Returns on special orders are not accepted.
- Ship your return or exchange through an insured trackable carrier, as Austin's Shoes cannot be responsible for lost or damaged packages.
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Austin's Shoes.)
- An email notification will be sent to you once your package has been received by Austin's Shoes.
If you have any questions regarding your return or exchange, please contact firstname.lastname@example.org
Ship all exchanges/returns to;
1792 HWY 72 East
Corinth, MS 38834